Delivery
Delivery Information
Delivery is currently free as part of our ongoing promotion.
We personalise every order as there is so many frame choices. Every order is hand made when it is placed. We can have most orders ready for collection within 7-14 working days.
We can deliver Colourful Art products to addresses in the UK.
(Restrictions Apply)
Delivery is currently free as part of our ongoing promotion.
Courier Delivery Service
Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.
No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)
Delivery Times
Your Patrice Murciano will be collected from our framing workshop once it has been framed, packaged and is ready for dispatch. We will then send tracking information, that will be provided to you, and you can then track the parcel online.
All products
All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.
IMPORTANT – ON RECEIVING YOUR GOODS
Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*
If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED GOODS. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.
Faulty goods must be notified within 24 hours of receipt.
Returns
WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.
If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”. Returns are to:
Ecosse Fine Art, 14 Clydesmill Grove, Cambuslang Investment Park, Glasgow G32 8NL.
In exchange for returned goods The Gallery will issue a refund with 30 days of receipt of return
These terms and conditions do not affect your statutory rights.
PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOPS OR STANDS FOR IN-STORE ORDERS.
Refund Policy
In the unlikely event that we cannot replace or repair a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:
- PayPal payments: refund directly into your PayPal account
- Shopify payments: refund directly on to the card used to pay